Refund policy

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return/exchange depending on item. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Returns are not accepted on customized items. 

We do not accept returns on custom orders. Holiday Apparel is exchanges only.

To start a return, you can contact us at info@thedentalgiftshop.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@thedentalgiftshop.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please email us pictures of your items that have been damaged.

Each shipment to you is insured up to the value of the sale. Please note we only ship USPS. Once that it states that it has been delivered , you need to file a claim with them. 

Unfortunately, we cannot accept returns on sale items, custom orders or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.